Service 360
Permit Processing Critical
Directorate of Licensing & Permits · Issuance of local operating and construction-related permits (fictional service). SLA standard: 7 days for 90% of cases.
Request volume
6,940
+14%4 wks
Completion rate
84%
5,800 completed
Avg. processing
8.4days
+24%
Median processing
7.6days
target 7 d
SLA achievement
76%
−11 pptarget 90%
Backlog
4,820
+31%
Rejection
7.8%
of decided cases
Rework
21%
+5 pp
Citizen satisfaction
72%
−6 pp
Complaints
612
+42%
Weekly workload
1,735
new cases / week
Trend
Deteriorating
SLA & cycle time
Performance trend (26 weeks)
Weekly synthetic operational data · W14–W39
Average daysMedian daysSLA standard (7 d)
Regional / unit breakdown
Current 4 weeks · avg processing days
Unit Central · Central Region10.3 d
2,637 apps · backlog 2,245 · SLA 64%capacity 124%
Unit North · North Region8.2 d
833 apps · backlog 565 · SLA 76%capacity 104%
Unit South · South Region7.9 d
763 apps · backlog 499 · SLA 79%capacity 91%
Unit West · West Region7.4 d
1,249 apps · backlog 764 · SLA 83%capacity 96%
Unit Coastal · Coastal Region7.0 d
486 apps · backlog 281 · SLA 86%capacity 83%
Unit East · East Region5.8 d
972 apps · backlog 466 · SLA 92%capacity 78%
Orange bars exceed the 7-day SLA standard. Capacity refers to the whole unit, across all services.
Related AI recommendations
REC-2026-014 · Automation Opportunity
Introduce an automated document completeness pre-check before formal submission.Estimated impact: 15–20% reduction in rework; 12–18% reduction in processing time
New
REC-2026-016 · SLA Improvement
Prioritize complete applications in the verification queue (fast lane for pre-checked submissions).Estimated impact: ≈9 pp improvement in SLA compliance
Under Review
REC-2026-017 · Process Simplification
Review the redundant validation step between Supervisor Approval and Final Approval.Estimated impact: 0.7–1.1 day reduction in average cycle time
New
REC-2026-018 · Citizen Experience
Introduce proactive status notifications at each process milestone.Estimated impact: 20–30% fewer status-related contacts
Approved
Citizen feedback signals
Processing Delay
“Application submitted over two weeks ago with no decision yet.”
3,420
+38%
Documentation Complexity
“Unclear which supporting documents are required for my case.”
2,180
+14%
Application Status Unclear
“No way to check where my application is in the process.”
1,960
+38%
Payment / Administrative Issue
“Fee payment confirmation not reflected in the application.”
720
+4%