Action Center
Approved recommendations become owned interventions with timelines and success metrics.
Planned
1
action plans
In Progress
2
action plans
Completed
1
action plans
Overdue
0
past target date
Action board
Planned1
ACT-0415
NewMedium
Milestone status notifications for permit applicants
Citizen Experience Lead
Directorate of Licensing & Permits
1 Oct → 15 Nov
Success metric: Status complaints < 1,400 per month
Expected impact: 20–30% fewer status-related contacts
Progress0%
In Progress2
ACT-0412
High
Daily queue triage for business registration amendments
Head of Licensing & Permits
Directorate of Licensing & Permits
10 Sept → 31 Oct
Success metric: SLA achievement ≥ 89%
Expected impact: 4–6 pp SLA recovery
Progress45%
ACT-0407
Medium
Framework-agreement procurement for standard works packages
Program Management Office
Directorate of Community Development
15 Sept → 15 Dec
Success metric: Tender cycle ≤ 80 days
Expected impact: 30–40 day reduction in tender cycle
Progress20%
Completed1
ACT-0398
Low
Digital queue playbook for high-volume services
Digital Government Office
Directorate of Digital Government
20 Aug → 20 Sept
Success metric: Playbook approved and adopted by 3 services
Expected impact: Reusable playbook for 3 services
Progress100%
Implementation timeline
Action timeline
Aug 2026 – Jan 2027 · vertical line marks today
AugSepOctNovDecJan
Digital queue playbook for high-volume services
ACT-0398 · Completed
Daily queue triage for business registration amendments
ACT-0412 · In Progress
Framework-agreement procurement for standard works packages
ACT-0407 · In Progress
Milestone status notifications for permit applicants
ACT-0415 · Planned
Planned In progress (darker = completed share) Completed