Productivity Intelligence

Organizational workload, throughput and capacity by unit — to balance work and remove constraints, not to monitor individuals.

Responsible use: metrics are aggregated at organizational-unit level. No individual employee data, ranking or surveillance is collected or shown.

Cases received

43,050

4 weeks, all units

Cases completed

41,610

97% of received

Backlog

12,600

open cases

Avg. handling time

2.2hrs

active effort per case

Org. capacity utilization

101%

FTE-weighted

Demand workload as % of modeled unit capacity · 100% = full capacity

100% modeled capacity

AI recommendation

AI-generated insightRequires management review

“Consider temporary workload redistribution from Unit Central to Unit East.”

Unit Central

124%

capacity utilization

Unit East

78%

capacity utilization

• Routing ~300 permit verification cases/week (≈8% of Central's weekly demand) would bring Central to ≈113% and East to ≈92%.
• Unit East handles comparable permit cases in 5.8 vs 10.3 days.
• Estimated impact: 8–12% permit backlog reduction within 6 weeks.

Unit comparison

Unit	Cases received	Cases completed	Backlog	Avg. handling	SLA	Capacity	Rework
Unit Central	14,157	13,522	4,769	2.6 h	86.6%	124%	17.2%
Unit North	5,008	4,835	1,515	2.3 h	85.1%	104%	13.1%
Unit West	8,451	8,214	2,198	2.1 h	91.6%	96%	11.8%
Unit South	5,288	5,138	1,430	2.2 h	89.8%	91%	12.4%
Unit Coastal	3,543	3,458	937	2.0 h	88.4%	83%	10.6%
Unit East	6,603	6,443	1,751	1.8 h	92.4%	78%	8.9%

Weekly, % of modeled capacity

Unit CentralUnit EastUnit WestUnit NorthUnit SouthUnit Coastal

Share of cases received by service

Citizen Document Service42.5%

Permit Processing18.6%

Business Registration11.1%

Social Assistance Application9.6%

Public Complaint Resolution7.2%

Certification Service6%

Community Facility Request2.5%

Public Information Request2.4%