Public Service Intelligence
Volume, processing time, SLA, rework and citizen satisfaction for every public service. Select a service to open Service 360.
8 services
Completed
41,610
97% of received
| Trend (12 wks) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
Permit Processing Licensing & Permits | 6,940 | 5,800 | 4,820 | 8.4 d | 7 d · 90% | 76.0% | 21.0% | 72% | Critical | ||
Business Registration Licensing & Permits | 5,210 | 4,990 | 1,240 | 4.6 d | 5 d · 90% | 84.0% | 12.0% | 79% | High | ||
Public Complaint Resolution Public Engagement | 3,120 | 2,830 | 1,470 | 5.9 d | 7 d · 85% | 81.0% | 9.0% | 68% | High | ||
Social Assistance Application Social Welfare | 4,380 | 4,290 | 2,960 | 11.2 d | 14 d · 90% | 88.0% | 14.0% | 74% | Medium | ||
Public Information Request Civil Documentation | 980 | 950 | 400 | 8.7 d | 10 d · 90% | 87.0% | 4.0% | 77% | Medium | ||
Citizen Document Service Civil Documentation | 18,420 | 18,710 | 860 | 2.3 d | 3 d · 95% | 96.0% | 5.0% | 88% | Low | ||
Community Facility Request Community Development | 1,140 | 1,160 | 310 | 6.1 d | 10 d · 90% | 93.0% | 6.0% | 83% | Low | ||
Certification Service Licensing & Permits | 2,860 | 2,880 | 540 | 3.8 d | 5 d · 92% | 92.0% | 8.0% | 85% | Low |
Trend line shows average processing time (days); orange = deteriorating. SLA values in red are below target.