Service 360
Business Registration High
Directorate of Licensing & Permits · Registration and amendment of small and medium business entities. SLA standard: 5 days for 90% of cases.
Request volume
5,210
+5%4 wks
Completion rate
96%
4,990 completed
Avg. processing
4.6days
+12%
Median processing
4.1days
target 5 d
SLA achievement
84%
−7 pptarget 90%
Backlog
1,240
+22%
Rejection
5.1%
of decided cases
Rework
12%
+2 pp
Citizen satisfaction
79%
−3 pp
Complaints
298
+26%
Weekly workload
1,303
new cases / week
Trend
Deteriorating
SLA & cycle time
Performance trend (26 weeks)
Weekly synthetic operational data · W14–W39
Average daysMedian daysSLA standard (5 d)
Regional / unit breakdown
Current 4 weeks · avg processing days
Unit Central · Central Region5.2 d
1,577 apps · backlog 423 · SLA 79%capacity 124%
Unit North · North Region4.6 d
700 apps · backlog 166 · SLA 84.2%capacity 104%
Unit West · West Region4.4 d
1,075 apps · backlog 247 · SLA 85.3%capacity 96%
Unit South · South Region4.3 d
655 apps · backlog 145 · SLA 86.7%capacity 91%
Unit Coastal · Coastal Region4.2 d
420 apps · backlog 92 · SLA 87.2%capacity 83%
Unit East · East Region4.1 d
783 apps · backlog 167 · SLA 88.1%capacity 78%
Orange bars exceed the 5-day SLA standard. Capacity refers to the whole unit, across all services.
Related AI recommendations
REC-2026-009 · SLA Improvement
Introduce daily queue triage for amendment requests during peak weeks.Estimated impact: 4–6 pp SLA recovery
In Progress
Citizen feedback signals
Processing Delay
“Application submitted over two weeks ago with no decision yet.”
3,420
+38%
System Accessibility
“Online form times out on mobile.”
1,380
-5%